Effective Date: 1st November 2024
At Shadowless Art, we prioritize customer satisfaction by offering high-quality products and exceptional service. If you’re not fully satisfied with your purchase from www.shadowlessart.co.nz, our comprehensive return and refund policy ensures a straightforward solution to meet your needs and provide peace of mind.
1. Cancelling Orders:
If you wish to cancel an order, please contact us as soon as possible by emailing [email protected]. Be sure to include your order number and any relevant details to assist us in processing your cancellation request.
- If your order has not yet been dispatched and there is a legitimate reason for you to cancel your order, we will cancel the order and issue a full refund.
- If your order has already been dispatched or delivered, you must follow the returns procedure outlined below.
2. Returns for Damaged Items:
If an item arrives damaged, you are entitled to return it for a refund. To initiate a return, please follow the details below:
- Contact us at [email protected] within 48 hours of receiving the damaged item.
- Provide your proof of purchase and proof of damage (e.g., photos or videos of the damaged item).
- Shadowless Art will assess your return request and confirm the next steps.
Please note:
- Shipping costs: Any shipping fees paid during your initial order are non-refundable.
- Shadowless Art reserves the right to assess all return requests based on the nature of the damage and the product.
3. Refund Process:
Once your return request has been assessed and approved, we will:
- Issue a refund to your original payment method for the value of the returned item(s) (excluding shipping costs).
- Refunds are processed within 5-7 working days after we receive and inspect the returned item.
4. Applicable Laws:
This Return & Refund Policy is governed by the following New Zealand laws:
- Fair Trading Act 1986
- Consumer Guarantees Act 1993
- Contract and Commercial Law Act 2017
These laws provide protections to consumers, ensuring that products are of acceptable quality and fit for purpose.
5. Contact Us:
For any questions regarding returns or refunds, please contact us at:
Shadowless Art
585B Norfolk Road, Upper Plain, Masterton 5791, New Zealand
Email: [email protected]
We are happy to help you with any concerns related to returns or refunds.
By making a purchase with Shadowless Art, you agree to this Return & Refund Policy. We reserve the right to update this policy from time to time, so please check back regularly for any changes.